Frequently Asked Questions (FAQs)

Orders & Purchasing

1. How do I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout.

2. Do I need an account to place an order?

No. You may check out as a guest unless stated otherwise.

3. Can I modify my order after placing it?

Order modifications are only possible before the order has been processed.

4. Can I cancel my order?

Orders may be cancelled before they are packed and shipped.

5. How will I know if my order is confirmed?

You will receive an order confirmation via email after successful payment.

6. What happens if an item is out of stock?

We will notify you and offer a replacement, store credit, or refund where applicable.

7. Can I order multiple items in one shipment?

Yes, multiple items can be combined into a single order.

8. Is there a minimum purchase amount?

No, there is currently no minimum order requirement.

9. Can I place bulk orders?

Yes, bulk purchase enquiries are welcome.

10. How can I contact customer service regarding my order?

You may contact us via WhatsApp or email.

Payment FAQs

11. What payment methods do you accept?

We accept FPX Online Banking, Debit Cards, Credit Cards, and Atome.

12. Is payment secure on your website?

Yes. Payments are processed through secure payment gateways.

13. Do you store my card information?

No. We do not store card details.

14. Can I pay using online banking?

Yes, FPX Online Banking is available.

15. Do you accept Visa and Mastercard?

Yes.

16. Can I use Atome for instalment payments?

Yes, subject to Atome approval.

17. Why was my payment declined?

This may be due to insufficient funds, incorrect information, or bank restrictions.

18. Will I receive a payment receipt?

Yes, payment confirmation will be sent after successful payment.

19. Can I use someone else’s card?

Only if you have proper authorization from the cardholder.

20. Is there any extra fee for using Atome?

Any fees or charges are subject to Atome’s own policies.

Shipping & Delivery FAQs

21. Which courier service do you use?

We ship via J&T Express Malaysia.

22. Do you deliver throughout Malaysia?

Yes, including Sabah, Sarawak, and Labuan.

23. How long does delivery take?

Typically 1–5 business days in Peninsular Malaysia and 3–10 business days for East Malaysia.

24. How much is shipping?

Shipping fees are calculated automatically at checkout.

25. Can I track my order?

Yes. A tracking number will be provided once your order is shipped.

26. What if I enter the wrong shipping address?

Please contact us immediately before your order is shipped.

27. Do you ship internationally?

Currently, we only ship within Malaysia.

28. What happens if my parcel is delayed?

Courier delays may occur during peak periods, public holidays, or unforeseen circumstances.

29. What should I do if my parcel is damaged?

30. What if I have not received my parcel?

Please contact us so we can assist with the courier investigation.

Products & Sizing FAQs

31. How do I choose the correct size?

Please refer to the size guide provided on each product page.

32. Are your measurements accurate?

Measurements are provided as accurately as possible, but slight variations may occur.

33. Do colours look exactly like the photos?

Colours may vary slightly due to monitor and mobile screen settings.

34. Do you sell Muslimah clothing?

Yes. We offer a variety of Muslimah casual wear and modest fashion.

35. Do you sell hijabs and tudung?

Yes, we carry a range of hijabs and tudung collections.

36. Do you sell men’s clothing?

Yes, including kurta collections for men.

37. Are your products suitable for daily wear?

Yes. Our collections are designed for comfort and everyday use.

38. Will sold-out products be restocked?

Selected products may be restocked depending on availability.

39. How do I care for my garments?

Please follow the washing instructions provided on the garment label.

40. Do you offer matching sets?

Yes. We offer selected matching top and bottom sets.

Returns, Refunds & General FAQs

41. Do you accept returns?

Returns are only accepted under specific conditions outlined in our Return & Refund Policy.

42. Can I return an item if I change my mind?

No. Change-of-mind purchases are not eligible for return.

43. Can I exchange for another size?

Only if an incorrect size was sent by our team.

44. How long do I have to report a problem?

Within 3 days of receiving your parcel.

45. How long does a refund take?

Approved refunds may take approximately 7–14 business days.

46. What if I receive the wrong item?

47. Is my personal information safe?

Yes. We take privacy and data protection seriously.

48. How can I contact Bazli Legacy?

Via WhatsApp at +60 11-1014 2095 or email at bazliunic@gmail.com.

49. Can I get updates on new arrivals and promotions?

Yes. Follow our social media channels and subscribe to our updates.

50. Why should I shop with Bazli Legacy?

We are committed to providing quality modest fashion, reliable service, secure payments, and a pleasant shopping experience for every customer.

Still Have Questions?

Bazli Legacy (TR0253833-X)

📍 Lot 1289 C, Jalan Gajah 4, Kg Kubu Gajah, 40160 Sungai Buloh, Selangor, Malaysia

📞 WhatsApp: +60 11-1014 2095

📧 Email: bazliunic@gmail.com

We’re always happy to help and will do our best to respond as quickly as possible. ✨🛍️👕🧕🏻